Frequently Asked Questions

Your windows, frames, sills and doors — every visit, as standard, not the glass on its own. We clean with a van-mounted 100% pure water reach-and-wash system, so every pane is reached from the ground and dries streak-free, and we bring our own water with us.

Conservatories, conservatory roofs, roof lanterns, Velux windows, extensions, garage doors and fascias and soffits are add-ons you can put on any visit, priced on the quote form beside the clean itself.

There are two rounds — every 4 weeks and every 8 weeks. Four weekly is the most popular and works out at the best price per clean. We do not take one-off cleans: a settled, regular round is what keeps the price where it is and the visits predictable. You can skip or pause a visit whenever you need to.

See clause 1.

We work south of the River Tyne only. That takes in Gateshead, South Shields, Durham, Washington, Seaham and Houghton-le-Spring and the places between them, and it means we do not work in Newcastle or North Tyneside. Areas We Cover lists every area and postcode district, and the quote form checks your postcode before it asks you anything else — so you find out in one step rather than at the end.

On the quote form, in about ninety seconds. You answer a few questions about your home and the price appears on screen and updates as you choose — no callback, and no “call for a quote”. Asking is free and puts you under no obligation. Nobody is sent out to measure up first, which is what makes an instant price possible.

Yes. Not VAT registered — the price we quote is the total price, with no VAT to add. Add-ons are charged at the rate printed on their own card, so a card reading +£2 adds exactly £2. No visit is priced below £10 — a stop on the round costs the same however small the job is — and that floor also limits how far a discount can take a first clean down.

See clause 4.

We work the price out again from the same published rates, applied to the property as it actually is, and agree it with you before any work starts. It cuts both ways — a smaller or simpler property costs less. If you would rather not accept the corrected price, nothing is charged at all: no call-out fee, no charge for the visit and no early cancellation fee. Spot a mistake yourself and we will re-quote free, however late.

See clause 14.

By automated Direct Debit through GoCardless. Once your first clean is booked in we send you a secure invite link by email and on WhatsApp to set it up, and it is hands-free from then on.

The clean is what triggers the payment: the collection is raised once the visit is done, so you are only ever charged after a clean and never before one, and there is never anything to pay on the doorstep. GoCardless emails you directly 3 to 5 working days before each debit with the exact amount and the date it will be processed. We do not accept cash.

See clause 8.

No. Nothing lands on a fixed date each month and nothing runs on a schedule of its own — if we have not cleaned your windows, no payment is raised. Each collection is for the visit that has just been done, which is why the date moves with your cleans rather than with the calendar.

See clause 8.

There is a minimum of 3 cleans. Once those are done you can cancel, skip or pause whenever you like — just tell us before your next visit. Cancelling before then carries a fee of 50% of each clean still to come, which is 50% off the price you were quoted and never 50% added on top. There is no fee where the reason is something on our side, or if you are moving home or genuinely cannot carry on.

See clause 3.

Yes. You have 14 days from confirming your booking to cancel, without giving a reason and without paying a penalty — any clear message by email or text is enough. Because we only ever bill after a clean there is nothing on your account to refund, and by default your first clean is booked for a date after those 14 days anyway. The 3-clean minimum does not apply during that period.

See clause 2.

Tell us within 24 hours of the visit and we will come back and re-clean the affected windows, frames or sills free of charge, no questions asked. Our guarantee is a re-clean rather than a refund — if a clean is not right, we put it right. If you tell us later than that, get in touch anyway: the 24-hour window is our own promise and it does not limit your legal rights.

See clause 10 and clause 11.

We work year-round, rain or shine — pure water gives streak-free results in light to moderate rain, so a shower is not a reason to skip your street. Only high winds, heavy rain or anything else that would put our health and safety at risk pauses a clean. Where that is forecast we postpone the visit, rebook it for the next available day and tell you as soon as we can by email or on WhatsApp.

See clause 5.

For the back windows, yes — so the quote form asks how we reach them, whether that is unrestricted access, a side gate, a garage, through the house or an alley. If there is no way round, we clean the front only. That is a different job, so it is priced as a minimum stop charge for your property type and size rather than as a full clean, and the add-ons that need rear access cannot be ordered with it.

One favour: please clear any pet waste from paths and rear access before your visit. We work across those areas with hoses, poles and ladders, and anywhere that cannot be worked safely or hygienically we will leave and tell you about. Ladders are used for ground-floor and first-storey work only.

See clause 6 and clause 7.

New customers get £5 off their first clean, and if we have leafleted your street you get a larger local discount instead. Both are worked out from your postcode and applied to your quote automatically — there is no code to enter and nothing to claim. They come off the first clean only, the price of every clean after it is the standard one shown beside it, and the offer runs until December 31st 2026.

See clause 4.